ELEVATE YOUR TEAM
Take your Service Team to the next level by leveraging TactFilter concepts and training
HELLO
A FEW WORDS ABOUT US
We Improve Individual and Team Performance.
We know your customers are precious to your business. Because of that they deserve to be treated that way on every interaction. Leveraging proven techniques we can train and motivate individuals and teams to do just that!
WHAT WE DO
Soft Skills Boot Camps
Mini, one-day Boot Camps leveraging TactFilter principles to enhance the soft skills of your service team.
QA & Process Documentation
Free up your Leaders to focus on coaching their team rather than listening to calls or auditing chats and e-mails.
OUR PROJECTS
Our training and techniques are backed by real-world experience.
The TactFilter is the backbone and core of our curriculum. Our expertise and experience expand upon those core principles.
- Created the Bask for Business (formerly Digity) Operations manual.
- Launched peer to peer call QA program at Investools.
- Developed the Service Delivery Tech Support manual for Firstline Security.
- Re-designed the call flow and service procedures for the Bask Tech Support Team.
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